Bilstein B12 2004 Audi A4 Avant Front and Rear Suspension Kit
Payment & Security
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Our return policy lasts up to 30 days with a 15% restocking fee for online or in-store purchases. Any purchases after 30 days we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The below exceptions are non-returnable and non-refundable.
SPECIAL ORDER and CUSTOM MADE PARTS: Any items that are a Special Order or a Custom Made parts.
PRINT, MEDIA, DECALS, APPAREL, PROMOTION: All Print, Media and Apparel including but not limited to, Books, Manuals, CD's, DVD's, T-shirts, Hats, Shoes, decals, banners and displays.
ELECTRICAL/ELECTRONICS: All Electrical parts, including but not limited to, Batteries, Starters, Alternators, Electric Fuel Pumps, Modules, Programmers, Wiring Harness, Sensors, Bulbs, Lighting and Switches.
WHEELS and TIRES: All tires, all Wheels and Wheel Accessories, including but not limited to Center Caps, Hub Caps and Lug Nut Covers. ACCESSORIES: Seats, Seat Covers, Car Covers. All Tonneau Cover's. Covercraft Weathershield Cover's. Some brands of Grille Guards, Carpet Matts, Step Bars, Running Boards, Fender Flares, Cargo Boxes and Portable Garages. ENGINES: All Engines, including but not limited to, short blocks, long blocks and turn key engines.
TURBO CHARGERS-SUPERCHARGERS: All Turbo Chargers and Turbo Kits, including but not limited to, Intercoolers, Supercharger Kit Components, Compressors, Blowers, Installation Kits, Manifolds, Turbo Kit Components and Installation Kits. All Kit Replacement parts, including but not limited to, Hardware Packs, Brackets, Kit Sub-Assemblies and Kit Components. EMISSIONS EQUIPMENT: Most Emissions Equipment, including but not limited to Catalytic Converters. Please contact Customer Service for specific verification on your product.
MAINTENANCE: All maintenance parts, including but not limited to, spark plugs, filters, gaskets
FLUIDS:All fluids, including but not limited to, Oil, Fuel, Additives, Paint and Adhesives.
BODY: All Body Panels, including but not limited to, Hoods, Fenders, Spoilers, Bumpers, Doors and Trunks.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
365 Performance Returns
5139 Brooks St #G
Montclair, CA 91763
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.